Terms & Conditions

1. INTRODUCTION

These Terms & Conditions govern your use of www.nexaurastores.online and any purchases made through our website.

By using our website or placing an order, you agree to these terms.

Company Information:

• Business Name: Nexaurastores
• Director: Saba Mahmood
• Email: nxs@nexaurastores.online
• Phone: +447446192812
• Website: www.nexaurastores.online

2. DEFINITIONS

3. ELIGIBILITY

To use our website and make purchases, you must:

• Be at least 18 years old (or have parental consent)
• Provide accurate and complete information
• Have authority to use the payment method provided
• Be located in a region we deliver to

4. PLACING ORDERS

4.1 Order Process

1. Select products and add to cart
2. Proceed to checkout
3. Enter delivery and payment details
4. Review and submit order
5. Receive order confirmation email

4.2 Order Acceptance

• Your order is an offer to purchase
• We accept your order when we send dispatch confirmation
• We reserve the right to refuse any order

4.3 Order Cancellation by Us

We may cancel orders if:

• Products are unavailable
• Pricing errors occur
• Fraud is suspected
• Delivery address is outside our service area

We will notify you and issue a full refund if cancelled.

5. PRICING & PAYMENT

5.1 Prices

• All prices are in GBP (£) unless stated otherwise
• Prices include VAT where applicable
• Prices may change without notice (not affecting confirmed orders)

5.2 Payment

• Payment is required at time of order
• We accept: [Visa, Mastercard, PayPal, etc.]
• Payments are processed securely through third-party providers

5.3 Pricing Errors

If we discover a pricing error:

• We will contact you before dispatch
• You may confirm at correct price or cancel for full refund

6. DELIVERY

6.1 Delivery Information

6.2 Delivery Terms

• We aim to deliver within estimated timeframes
• Delays may occur due to circumstances beyond our control
• Risk passes to you upon delivery
• Ownership passes upon full payment

6.3 Failed Delivery

If delivery fails due to:

• Our fault: We will redeliver or refund
• Your fault: Additional delivery charges may apply

7. YOUR CONSUMER RIGHTS

7.1 Statutory Rights

Under UK Consumer Rights Act 2015, goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

These rights are in addition to our Refund Policy.

7.2 14-Day Cancellation Right

You have 14 days from receiving goods to cancel without reason. See our Refund Policy for details.

8. REFUNDS & RETURNS

Please refer to our Refund Policy at www.nexaurastores.online/refund-policy for full details on:

• Cancellation rights
• Return process
• Refund timelines
• Faulty items

9. PRODUCT INFORMATION

9.1 Accuracy

• We strive for accurate product descriptions and images
• Minor variations may occur
• Colours may appear differently on screens

9.2 Availability

• Products are subject to availability
• We will notify you if items are unavailable

10. WEBSITE USE

10.1 Permitted Use

You may use our website for:

• Browsing products
• Making legitimate purchases
• Accessing your account

10.2 Prohibited Use

You must NOT:

• Use the website unlawfully or fraudulently
• Attempt to gain unauthorized access
• Interfere with website functionality
• Copy, reproduce, or scrape content
• Use automated systems without permission
• Submit false information

10.3 Account Security

• Keep login details confidential
• Notify us immediately of unauthorized access
• You are responsible for activity under your account

11. INTELLECTUAL PROPERTY

11.1 Our Rights

All content on our website belongs to us or our licensors:

• Logos and branding
• Images and graphics
• Text and descriptions
• Website design and code

11.2 Restrictions

Without written permission, you may NOT:

• Copy or reproduce content
• Distribute or publish content
• Use content commercially
• Modify or create derivative works

12. LIMITATION OF LIABILITY

12.1 Our Liability

To the extent permitted by law:

12.2 Maximum Liability

Our maximum liability is limited to the value of your order.

12.3 Consumer Rights

Nothing in these terms affects your statutory consumer rights.

13. THIRD-PARTY LINKS

• Our website may contain links to external sites
• We are not responsible for third-party content
• Use third-party sites at your own risk

14. PRIVACY & DATA

Your personal data is handled in accordance with our Privacy Policy at www.nexaurastores.online/privacy-policy.

15. FORCE MAJEURE

We are not liable for delays or failures caused by circumstances beyond our control, including:

• Natural disasters
• Pandemics
• War or terrorism
• Strikes or industrial action
• Government actions
• Supplier failures
• Technical failures

16. CHANGES TO TERMS

• We may update these terms at any time
• Changes apply to orders placed after the update
• Continued use constitutes acceptance
• Check this page regularly for updates

17. SEVERABILITY

If any provision is found invalid or unenforceable:

• That provision will be modified or removed
• Remaining provisions continue in full effect

18. ENTIRE AGREEMENT

These Terms & Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Nexaurastores.

19. GOVERNING LAW & JURISDICTION

19.1 UK Customers

• These terms are governed by English law
• Disputes subject to English courts jurisdiction

19.2 EU/EEA Customers

• You may also rely on mandatory consumer protection laws of your country
• You may bring proceedings in your local courts

19.3 Alternative Dispute Resolution

EU customers may use the Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

20. COMPLAINTS

If you have a complaint:

1. Contact us first:

   • Email: nxs@nexaurastores.online
   • Phone: +447446192812

2. We aim to resolve complaints within 14 days

3. If unresolved, you may seek external resolution

21. CONTACT US

Nexaurastores

These Terms & Conditions were last updated on  18/02/2026.

QUICK REFERENCE